Terms and Conditions
What happens from here?
• Step 1: agree on the final itinerary.
• Step 2: settle your invoice
• Step 3: on receipt of your payment, we will pay your accommodation.
• Step 4: once we receive your payment we will send you
1. your travel vouchers - which act as proof of payment for you to present on arrival at the respective accommodation establishments
2. a detailed travel schedule with route descriptions and general travel information which will act as your travel guide on your trip through Lesotho
• Step 5:24 hour emergency phone line available Please refer to our booking cost sheet that you have been sent - this serves as your invoice.
To secure your booking, the majority of the suppliers (accommodation establishments) require payment. Some lodges will even cancel the booking automatically if the payment has not been received.
We therefore kindly request you to transfer the following deposit:
DEPOSITS REQUIRED PRIOR TO ARRIVAL
50% of the total cost of the booking is required at the time of the booking.T
The balance is due on or before 8 weeks prior to departure.
We have the right to cancel the booking should you fail to provide full payment by the due date.
To avoid double bank charges, payment can be made in full now.
Please note our banking details:
NAME OF THE BANK : FIRST NATIONAL BANK OF SOUTH AFRICA
BRANCH : GARDENS ADDRESS : SHOP 13, GARDENS CENTRE, MILL ST, CAPE TOWN
BRANCH CODE : 201511
SWIFT NUMBER (BIC Code) : FIRNZAJJ (only applicable to clients paying from outside South Africa)
ACCOUNT HOLDER : MALEALEA TOURS
ACCOUNT NUMBER : 62183595259
Kindly instruct your bank when paying, to take into consideration the costs/ deductions in order for Malealea Tours to receive the full amount of the invoice. Deposit slips need to be faxed to : +27 (0) 865 427 843 and must reflect your booking reference which is on the quotation/cost sheet. Please refer to our terms and conditions enclosed governing your booking. If there are any other queries concerning the reservation, payment, cancellation, or travel documentation, please contact us for assistance.
We look forward to welcoming you to Lesotho - Khotso, Pula, Nala - Peace, Rain,Prosperity.
Tel:+27(0)82 824 0883
Fax:+27 (0) 865 427 843
TERMS AND CONDITIONS
Malealea Tours reserves the right to cancel held reservations, if the deposit and/or balance of payment is not received in due time. The rates mentioned in the invoice are in South African Rand(SAR/ZAR), even though the travel arrangements might be covering other countries where other currencies are used. The rates remain subject to change and Malealea Tours reserves the right to pass on any increases in rates caused by extreme currency exchange fluctuation, changes in taxes etc! BOOKING CONFIRMATION (and associated cancellation and change costs thereafter)
Once you have paid in full - your reservation is secured. However, if, for whatever reason YOU need to cancel your booking, please note cancellation conditions below. Please make sure you have relevant travel insurance to cover unforeseen circumstances causing cancellation.
CANCELLATION FEES Days before arrival % of the total of the booking
14-28 days 50%(deposit)
7-14 days 75%
0-7 days 100%
Any changes made once we have agreed on the final itinerary result in a R250 admin fee, plus any costs associated with actually changing the service. Requests for change must be made in writing.
ROUTE DESCRIPTION AND VOUCHERS
Upon full and final payment being received we will send you vouchers detailing where you will be staying and the contact details. We will send you an electronic version of your route description and vouchers by email.